Refund policy
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at oskarnedrelid@gmail.com.
Returns must be sent to the following address:
Peter Aas vei 16C
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at oskarnedrelid@gmail.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period (EU Customers)
Notwithstanding the above, if your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at oskarnedrelid@gmail.com